Chief Operating Officer
2-1-1 San Diego
P.O. Box 420039
San Diego, CA 92142
William York is the chief operating officer (COO) of 2-1-1 San Diego. In his first year serving as COO, Mr. York developed a strong team of staff and partners to successfully redesign and oversee the service delivery component of 2-1-1 San Diego. This includes the 2-1-1 Contact Center; 2-1-1SD/Access Contact Center; the Courage to Call Veterans Peer-to-Peer program, and the Benefits & Enrollment Department, responsible for helping clients complete CalFresh and Medi-Cal applications over the phone, Health Navigation Program, Resource Center, and the Quality Assurance & Training Departments. Mr. York is responsible for building and implementing the CalFresh Outreach Contract for 2-1-1, and 2-1-1s throughout California, providing not only critical access to thousands who need food assistance but also providing the financial platform for 2-1-1's sustainability. Locally, Mr. York built the seamless service design of the 2-1-1/Access center in partnership with the County of San Diego ensuring that San Diego County residents are receiving the public benefits for which they are eligible.
Mr. York currently serves as the chair of the San Diego Veterans Coalition Board of Directors and is the Health and Human Services Working Group's liaison for the California Department of Veterans Affairs Interagency Council on Veterans. He is also a member of the Emergency Food and Shelter Program (EFSP) Board of Directors and participates as an active member of the San Diego Food System Technical Advisory Committee and Working Group, the Alliance of Information and Referral Systems (AIRS) Disaster Response Team (DRT), Veterans and Families Regional Forum (Vet/Fam), the Veterans Employment Task Force and the San Diegans for Healthcare Coverage Coalition.
Mr. York has a degree in business from the University of Georgia. His past experience includes management and supervision of American Express Centurion Card Contact Center. He was also an active member of the U.S. Army from 1983 to 1987 as a Specialist, serving in the 24th Combat Infantry Division in Fort Stewart, Georgia, and leaving with Honorable Discharge on January 24, 1987. During this time, Mr. York was awarded the Army and Joint Service Achievement Medal.